Khana Banao Catering ("we", "us") operates the Khana Banao franchise programme and this website. If you have any question about this policy, contact us at franchise@khanabanao.com or +91 94227 99299.

We collect only what we need to assess and support a franchise enquiry. Depending on how far you go in the process, that may include:

• Enquiry details — your name, mobile number, email address, preferred city and indicative investment budget.
• Application details — date of birth, current address, occupation, business experience, company and GST details where applicable, preferred territory, and your declared source and amount of investment.
• Documents you upload — identity proof, address proof, photographs, bank or financial statements and any other document we specifically request from you.
• Correspondence — notes from calls and meetings recorded by the team member handling your enquiry, and a log of the emails we send you.
• Technical data — standard server logs generated when you visit the site.

We do not ask for, and you should not send us, payment card numbers or full bank credentials by email or through the upload form.

• To respond to your enquiry and assign it to a member of our franchise team.
• To assess your application, verify the documents you provide and decide whether to offer a franchise.
• To prepare and manage the franchise agreement, payment and onboarding if your application is approved.
• To contact you about your enquiry or application by phone, email or WhatsApp.
• To keep internal records of the decisions taken on your application.

We do not sell your information, and we do not use it for advertising unrelated to the franchise programme.

We process your information because you have asked us to consider you for a franchise, and because we need it to take steps towards a possible agreement with you. Where we ask for your consent — for example to verify the documents you submit — you give it explicitly on the application form, and you can withdraw it at any time by contacting us.

Your information is visible to the members of our franchise team who are handling your enquiry, and to our administrators. Beyond that, we share it only with:

• Our hosting and database provider, which stores the data on our behalf.
• Our transactional email provider, which delivers the notifications we send you.
• Professional advisers, or a public authority, where we are required to disclose it by law.

We do not pass your details to other franchisees, to marketing lists, or to any third party for their own purposes.

• Documents you upload are held in private storage. They are never publicly accessible, and each view is served through a link that expires after a few minutes.
• The upload and application links we email you are single-use, cryptographically signed, and revoked when a replacement is issued.
• Access to the dashboard is invitation-only. A team member can see only the enquiries assigned to them.
• Transport between your browser and our servers is encrypted.

No system is perfectly secure. If we become aware of a breach affecting your information, we will tell you and the relevant authority as required by law.

If you become a franchise partner, we keep your records for the life of the agreement and for as long afterwards as tax, accounting and legal obligations require. If your application does not proceed, we keep it only as long as we need it to explain the decision and to meet those same obligations. You can ask us to delete it sooner and we will do so unless we are required to retain it.

You can ask us to:

• Give you a copy of the information we hold about you.
• Correct anything that is inaccurate or out of date.
• Delete your information, where we are not required to keep it.
• Stop contacting you about the franchise programme.

Write to franchise@khanabanao.com and we will respond within a reasonable period. We may ask you to confirm your identity first.

The public website does not use advertising or tracking cookies. The partner dashboard sets a cookie that keeps you signed in; it is essential to the service and cannot be turned off while you are logged in.

The franchise programme is open only to adults. We do not knowingly collect information from anyone under 18, and the application form will not accept a date of birth that indicates otherwise.

If we change how we handle your information we will update this page and the date shown above. Material changes affecting applicants in progress will be notified by email.

Email franchise@khanabanao.com or call +91 94227 99299 with any question or complaint about how we handle your information.